General Policy

Each airline’s fare rules, restrictions, and procedures apply to all refunds, exchanges, cancellations, and future travel credits. JAPANG TRAVEL INC, operating through www.japangtravel.com, adheres strictly to all applicable airline and supplier policies when assisting customers with post-ticketing requests.

All post-ticketing service fees charged by JAPANG TRAVEL INC are non-refundable and subject to change without prior notice. These service fees are separate from and in addition to any airline-imposed penalties, cancellation charges, or fare differences.

Only the final total amount displayed at checkout will be charged to your payment method. Taxes, fees, and government charges are subject to change, but you will be billed only the final confirmed amount at the time of payment.

Refunds and Cancellations

Most airline tickets, travel services, and associated fees become non-refundable after 24 hours from the time of purchase, subject to the airline’s fare rules and conditions.

All cancellation or refund requests must be submitted by phone or via email at japangtravels@gmail.com .

Refund requests may be considered only if all of the following conditions are met:

A formal cancellation or refund request has been submitted through JAPANG TRAVEL INC.
The airline or travel supplier fare rules allow a refund or change.
All applicable airline or supplier terms and conditions are satisfied.
The passenger is not classified as a “no-show” (most no-show tickets are not eligible for refunds).
The airline or supplier approves the refund, waiver, or exception request.

Our team will coordinate directly with the airline or travel supplier to submit refund or waiver requests in accordance with their policies. Once a decision is received, you will be notified accordingly.

Please note that agency service fees are non-refundable. Refund eligibility, approval, and processing timelines are determined solely by the airline or travel supplier.

Processing Time & Fees

Airlines and suppliers may impose their own refund penalties or administrative fees.
Refund processing may take up to 60 days from the date the request is submitted, depending on the airline, supplier, and payment provider.
JAPANG TRAVEL INC applies a non-refundable post-ticketing service fee, which may change without prior notice.
All refund-related fees are charged per passenger and per ticket.
These fees apply only when a refund, change, or waiver is authorized by the airline or travel supplier.

Important Notes

Once tickets are issued, they are governed strictly by airline fare rules.
Some tickets may be fully non-refundable and/or non-changeable.
No exceptions can be made to airline-imposed restrictions.
Taxes and government charges are calculated per passenger and included in the total fare.